terms + conditions

Welcome to paink. This website is owned and operated by artist paink. When you purchase any items from this website, you are subject to the following terms and conditions. It is vital that you please take time to read through thoroughly and ensure you fully understand these terms and conditions prior to any purchase, as once items have been bought, you are agreeing to abide with these. Please also note that paink. may need to alter these terms and conditions without notice. Please contact us if you do not understand any of the terms and conditions in this document.

Custom commission works

For all commissioned pieces, paink. requires a 50% deposit on booking & the Balance strictly due on delivery / prior to shipping.

Shipping & Returns

• Orders are shipped via Australia Post or our nominated couriers.

• Unframed artwork orders are dispatched within 48 hours.
• Framed artwork dispatches within 3-7 business days of orders being received.
• A Flat rate of $10 shipping fee is charged on all of our online orders.
• Please enter your shipping address correctly as once it has been received, and your order dispatched we can not alter the address, and you will be charged the standard applicable postage rate to resend.
• If your order is attempted delivery, or Returned to Sender, we will happily resend your item for you
• If you require Express Post options, please contact us at info@paink.com.au or call 0411107884

paink. would like you to have the very best experience when purchasing from the paink site.  and we want to make sure that you are satisfied with your purchases, so we ensure all items are professionally photographed and all items are listed correctly online with their size and dimensions. So if for any reason an item is not what you expected, it can be returned if the below procedures/terms are met.

Please note: An item will only be accepted for return under the following conditions:

• The item is unused and in brand new condition with packaging intact and the original packaging attached.
• A copy of a valid receipt is included with the return.
• The item is returned within 7 days of the delivery date.
• Note: We allow one return per order number only.

Damaged items
Our products are made from high quality materials. 
All items are thoroughly checked before sending and packaged with care.  In the unlikely event that you receive an item that damaged in transit, please contact us within 7 days at info@paink.com.au and we will organise a replacement for you. 

pricing

All pricing is in Australian Dollars (AUD) and includes 10% GST.

paink. reserves the right to change pricing at our discretion and without notice.

 

payments 

We accept all major credit cards and direct deposit. For the Direct Deposit option, you will need to email info@paink.com.au to proceed. Orders dispatched within 3-7 working days upon payment being received in full.

 

privacy

Personal Details – Any personal information that you provide to us including your name, address, telephone number and email address will not be released, sold or rented to any entities or individuals outside of paink.

 

security

paink. does not collect or record any credit card details you may provide when purchasing products from our website. 

Our store checkout process is secured by HTTPS / TLS encryption and it is safe for customers to purchase from our site. 

TLS (Transport Layer Security) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and secure. TLS is the industry standard and is used by millions of websites in the protection of their online transactions with their customers.

Additionally, we only work with payment gateways that offer the highest level of security certification (PCI DSS Level 1).

Copyright

All artwork is the exclusive property of paink artist. ABN 79 258 784 844 and is protected by Australian (the Australian Copyright Act 1968) and international copyright and trademark laws.

 

The above information is for customers to retain.

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